diff --git a/src/plugins/plugin_misc_tickets.py b/src/plugins/plugin_misc_tickets.py
index 1ffc0469..8039a08a 100755
--- a/src/plugins/plugin_misc_tickets.py
+++ b/src/plugins/plugin_misc_tickets.py
@@ -164,7 +164,7 @@ class Tickets(object):
         now = utils.xmpp_date()
         if not item_id:
             values['created'] = now
-            comments_service = self._m.getCommentsService(client)
+            comments_service = yield self._m.getCommentsService(client, service)
 
             # we need to use uuid for comments node, because we don't know item id in advance
             # (we don't want to set it ourselves to let the server choose, so we can have
@@ -184,6 +184,8 @@ class Tickets(object):
         if not values.get('reporter'):
             identity = yield self._i.getIdentity(client, client.jid)
             values['reporter'] = identity['nick']
+        if not values.get('reporter_jid'):
+            values['reporter_jid'] = client.jid.full()
         item_id = yield self._s.sendDataFormItem(client, service, node, values, schema, item_id, extra, deserialise)
         defer.returnValue(item_id)