diff --git a/sat/plugins/plugin_xep_0384.py b/sat/plugins/plugin_xep_0384.py
index 8ad03c91..e3c6c781 100644
--- a/sat/plugins/plugin_xep_0384.py
+++ b/sat/plugins/plugin_xep_0384.py
@@ -1591,7 +1591,12 @@ class OMEMO:
             None
         ))
 
-        session_manager = await self.__prepare_for_profile(cast(str, client.profile))
+        try:
+            session_manager = await self.__prepare_for_profile(cast(str, client.profile))
+        except Exception as e:
+            log.error(f"error while preparing profile for {client.profile}: {e}")
+            # we don't want to block the workflow
+            return True
 
         if twomemo_encrypted_elt is not None:
             try: